Privacy Policy for Kain Eats
Kain Eats ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose information when you visit our website, engage with our services, or interact with us. Our services include bespoke catering, corporate lunch delivery, private chef experiences, artisanal food gifts, culinary workshops, fusion cuisine development, and sustainable sourcing.
1. Information We Collect
We collect various types of information in connection with the services we provide, which may include:
- Personal Identification Information: This includes your name, email address, phone number, physical address, and payment information (e.g., credit card details) when you book our catering services, order corporate lunches, purchase food gifts, register for workshops, or engage a private chef.
- Event Details: Information related to your event, such as date, time, location, guest count, dietary restrictions, culinary preferences, and specific requests for our catering or private chef services.
- Communication Data: Records of your communications with us, including inquiries, feedback, and customer service interactions.
- Website Usage Data: Information about how you interact with our online platform, such as your IP address, browser type, operating system, referral sources, pages viewed, and the time and date of your visit. This data helps us improve our site's functionality and user experience.
- Subscription Information: If you sign up for our newsletters or marketing communications, we collect your email address and preferences.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Managing Services: To fulfill catering orders, deliver corporate lunches, manage private chef bookings, process artisanal food gift purchases, and organize culinary workshops. This includes communicating with you about your orders and services.
- Communication: To respond to your inquiries, provide customer support, send service-related notifications, and share updates about our offerings.
- Marketing and Promotions: To send you newsletters, promotional materials, and information about new products, services, or events that may be of interest to you, based on your preferences. You can opt out of these communications at any time.
- Service Improvement: To analyze how our services are used, understand customer preferences, and improve our culinary offerings, workshops, and website functionality.
- Personalization: To tailor your experience on our site and with our services, offering recommendations and content relevant to your interests.
- Legal and Security Purposes: To comply with legal obligations, enforce our terms and conditions, and protect the security and integrity of our services and our users.
3. Disclosure of Your Information
We do not sell your personal information. We may share your information with third parties only in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our business and providing our services, such as payment processors, delivery services, and IT support. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.
- Consent: We may share your information with other third parties when we have your explicit consent to do so.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, accidental loss, disclosure, alteration, or destruction. We regularly review our security procedures to ensure the highest level of protection. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your data, we will securely dispose of it.
6. Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below.
7. Cookies and Tracking Technologies
Our online platform may use cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and personalize content. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
8. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Kain Eats
23 New Bridge Road, #04-18, Chinatown Point
Singapore, Central Area, 059413